We provide basic support free-of-charge to all our users, even those who are not paying customers.


Seek help by querying us by email, allowing you to quickly gain answers to your Clever Cloud specific questions and open a ticket directly with our support staff. We will respond to your email within a few hours, or two business days in the worst case.

Live Chat

You can find in the console a button to start a live chat with one of our engineers. Feel free to use it when this service available, from 9 a.m to 6 p.m CEST+2 during open business days.

Critical application support

Clever Cloud offers a premium support option providing 24/7 a direct line to our team of support engineers. Our team’s focus is investigating and solving new problems, getting feedback on the service and working hard to improve the core service.

Get more information and contact our sales team at: