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In addition to our platform’s standard features (automated deployments, operational continuity, and centralized management) Clever Cloud Premium supports organizations that require increased availability, around-the-clock responsiveness, and personalized follow-up for their most exposed applications.

Not sure whether to choose the standard offer or Premium? Check out our Clever Cloud vs Clever Cloud Premium comparison page.

Key points

Premium Guarantees

99.99% Availability (SLA)

Improved Response and Resolution Times (GTI and GTR)

24/7 On-Call Hotline

Enhanced Support and Follow-up

Premium Option in Detail

For organizations that require uncompromising service continuity, the Premium option guarantees contractual availability, a 24/7 on-call hotline, and priority handling of every incident.

Discover all Clever Cloud Premium commitments.

99.99% Guaranteed Availability

A contractual annual availability rate of 99.99% for eligible services. In case of non-compliance, financial penalties apply.

24/7 On-Call Hotline

A dedicated assistance line, accessible at any time, allows you to report any critical or major incident and receive immediate support.

Priority Handling of Requests

Support requests submitted via messaging are, whenever possible, given priority by our support teams.

Contractual Response and Resolution Times (GTI & GTR)

Guaranteed Time to Intervention (GTI) :

Critical or major incident: ≤ 15 minutes (call on the dedicated line, 24/7)
Minor incident: ≤ 1 hour (business hours)

Guaranteed Time to Resolution (GTR) :

Critical or major incident: ≤ 2 hours (24/7)
Minor incident: ≤ 4 hours (business hours)

Enhanced Follow-up and Steering Committees (COPIL)

Your organization benefits from personalized support with regular steering committees to ensure commitments are met and to anticipate your needs.

Pricing

The Premium offer is billed at 1.8 x the monthly consumption (€) + €490 excl. tax per month.

Customer Testimonials

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