What is a cookie?

A cookie is a small file stored by a server in the terminal (computer, telephone, etc.) of a user and associated by your browser with a web domain (i.e. in most cases with all the pages of a single website). This file is automatically sent back during ulterior contacts with the same domain (as defined by the french national authority). They can be used to store useful information during your navigation, so you don’t have to log in at each new page, or to memorize the content of a shopping cart for example. On some websites, cookies can also record information related to the visitor’s behavior such as the language chosen, the number of pages visited, or the duration of the visit. 

Cookies on Clever Cloud’s website

Clever Cloud may place cookies on your browser, either directly when they are technically necessary for the Platform to work properly or with regard to the legitimate interests of Clever Cloud to analyze the performance of the Platform, or with your consent for its marketing interests. The list of cookies that may be used is detailed below. 

The different categories of cookies used on Clever Cloud’s website

• Strictly necessary or essential cookies

These cookies are necessary for the proper functioning of the website and services. For example, they allow us to keep track of the language used on all the pages of the site. The visitor’s consent is not required for these cookies. 

• Feature cookies

These cookies are used to optimize the navigation on the website or to turn on certain features of the website. For technical and commercial support purposes, Clever Cloud uses an external messaging tool integrated to its platform. Thus, Crisp places cookies that can restore the chat session between the customer and the technical team. These are third-party cookies and are therefore subject to Crisp’s own privacy policy, available at https://crisp.chat/fr/privacy/ 

Name of the cookie	Purpose of the cookie	Description of the cookie	Data retention period	First-party or third-party cookies	Need for the visitor’s consent
wp-wpml_current_language	Functional (language)	It keeps track of the language chosen by the visitor.	The duration of the browsing session	First-party	No
Crisp	Functional (messaging)	It keeps track of the conversation between the client and the technical support team, in order to maintain the exchange throughout the navigation on the website.	6 months	Third-party (Crisp)	No

• Performance analysis cookies

In order to analyze the traffic on its website, Clever Cloud hosts on its servers the Matomo Analytics tool (formerly Piwik), which keeps and processes the relevant data. The cookies collected and processed allow us to make audience measurements and pseudonymous statistics on the behavior of the visitors of the website. No data that could identify a visitor is collected and this data is used only by Clever Cloud for its own website, in the legitimate interest of Clever Cloud to count its users and analyze their use of the site. 

Name of the cookie	Purpose of the cookie	Description of the cookie	Data retention period	First-party or third-party cookies	Need for the visitor’s consent
_pk_id.1.1191	Statistical analysis	Analysis of website visits	13 months	First-party	No
_pk_ref.1.1191	Statistical analysis	Analysis of website visits	6 months	First-party	No
_pk_ses.1.1191	Statistical analysis	Analysis of website visits	30 minutes	First-party	No

• Cookies for targeted advertising or “social media”

These cookies and pixels are used to offer personalized and more relevant advertisements for the visitor. They are third-party cookies. Therefore, they fall under the cookie policy of the third party that places them. Twitter’s cookie policy is available at https://help.twitter.com/fr/rules-and-policies/twitter-cookies. Moreover, they are only placed with the visitor’s consent. 

Name of the cookie	Purpose of the cookie	Description of the cookie	Data retention period	First-party or third-party cookies	Need for the visitor’s consent
muc_ads	Advertising	It stores information about the visitor in order to provide more relevant ads.	2 years	Third-party (Twitter)	Yes
personalization_id	Advertising	Through its content sharing button, Twitter collects information about user behavior and preferences to better target its advertising.	2 years	Third-party (Twitter)	Yes

Managing cookies

If you still wish to prevent the placement of feature or performance analysis cookies, you can delete or block them. However, this will make navigation on the website more difficult and some services won’t be offered. 

In order to maintain an optimal experience on Clever Cloud’s website, you can delete the cookies placed on your browser at the end of your browsing session.

Exercising your rights

In accordance with the General Data Protection Regulation (GDPR), you have, among other rights, the right to access your personal data, the right to withdraw your consent to the processing of your data and the right to erase your data. 

To exercise these rights or to learn more about it, please consult the Privacy Policy. 

Date	Comments
2022-05-25	n/a